Procedures for Filing a Student Complaint

In many cases, established processes are in place for filing student complaints of a specific nature. Before proceeding to Submit a Formal Student Complaint using the link below, please review the Exceptions to the Student Complaint Process.

Ensure you are logged onto the computer with your UA NetID; WebAuth is required to access the Complaint Web Form. The following information will be required and requested;

Contact Information:

• Student full legal name as it appears in UAccess
• Mailing address
• Your preferred email address
• Telephone number
• UA Net-ID
• Last term of enrollment (if not currently enrolled)

Complaint Information:

• First date on which the events or issues occurred
• Name(s) of the persons/departments involved
• Describe your complaint in detail. Include the names (and titles) of persons, locations, and dates.
• Provide detailed information about the attempts you have made to resolve this complaint. Who did you contact? On which dates did you contact them? What was the outcome of the contact?
  • An attachment of emails or other documentation can be uploaded, but it must be contained in a single file.

  Who May File a Formal Student Complaint?

  • A currently enrolled student who has not been suspended by the institution or academic college.
  • An individual who was an enrolled student at the UA within the last 6 months, who was a student at the time the problem was occurring, and who has not been suspended or dismissed from the University or academic college.

  A third party may not file a complaint on behalf of a student.